RETURNS & EXCHANGES POLICY

We want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help.

RETURN WINDOW

We accept returns and exchanges within 14 days of delivery.
Requests made after this period will not be accepted.

ELIGIBILITY FOR RETURNS

To qualify for a return or exchange, items must be:

  • Unworn, unused, and in original condition

  • Free from stains, damage, odours, or signs of wear

  • Returned with all original tags attached

  • Returned in original packaging (where applicable)

  • Accompanied by proof of purchase

NON-RETURNABLE ITEMS

The following items are final sale and not eligible for return or exchange:

  • Sale or discounted items

  • Gift cards

  • Custom or personalised products

  • Perishable goods

  • Personal care or hygiene items

  • Hazardous materials, flammable liquids, or gases

If you’re unsure whether your item is eligible, please contact us before initiating a return.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us within 48 hours of receipt so we can resolve the issue promptly.

HOW TO START A RETURN

To initiate a return or exchange, please contact us at contact@dawomi.xyz with the subject line "RETURN."
Once approved, you will receive instructions on how and where to send your return. Items sent back without prior approval will not be accepted. We reserve the right to reject returns that do not meet our eligibility conditions. Rejected items will be sent back to the customer at their expense.

RETURN SHIPPING

Return shipping costs are the responsibility of the customer

  • Original shipping charges are non-refundable

  • We strongly recommend using a tracked and insured shipping method, as we are not responsible for lost or damaged return shipments

EXCHANGES

  • Exchanges are processed after the returned item is received and inspected

  • Exchanges are subject to stock availability

  • We cannot reserve items in advance

  • Exchange shipping is free once your return is approved

If you’d like a different style, colour, or item, we recommend returning the original item for a refund and placing a new order.

REFUNDS

Once your return is received and inspected, we will notify you of approval or rejection.

  • Approved refunds will be issued to the original payment method

  • Processing times may vary depending on your bank or payment provider

  • Refunds do not include original shipping fees